Planet 7 Casino Terms & Conditions

1. Acceptance and general terms

By accessing, browsing or using Planet 7 Casino, you confirm that you have read, understood and agreed to these Terms & Conditions. They form a legal agreement between you and the operator of the website. If you do not agree with any part of these terms, you must not use the website or its services.

These terms apply together with any other rules, notices or conditions displayed on the website. This may include game rules, promotion terms, payment instructions, privacy information and responsible gambling guidance. Where a specific promotion or game has additional conditions, those conditions apply to the relevant activity and should be read before you take part.

The website is intended for people who are legally permitted to access online gambling services in their place of residence. You are responsible for checking the laws that apply to you before using Planet 7 Casino. The operator does not invite or encourage any person to use the website where doing so would be unlawful.

The operator may update, replace or amend these Terms & Conditions from time to time. Changes may be made to reflect legal requirements, changes to the website, security needs or changes to available services. The updated version will apply when published on the website. You should review this page regularly, particularly before using the services.

2. Eligibility and player accounts

You must be at least 18 years old to use Planet 7 Casino. You must also have the legal capacity to enter into these terms and be located in a jurisdiction where access to the relevant services is permitted. The operator may refuse access where it reasonably believes that a person is underage, restricted from gambling or located in a prohibited jurisdiction.

You may be required to create an account before accessing certain services. Information supplied during registration must be accurate, complete and kept up to date. You must not register using another person’s details, create an account for somebody else or knowingly provide information that is false, misleading or incomplete.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Do not share your password or allow another person to use your account. If you believe your account details have been lost, disclosed or used without permission, you should stop using the account and notify the operator through the available website support channels.

An account is personal to the registered player and must not be sold, transferred, assigned or made available to another person. You may only maintain and use an account in your own name. The operator may carry out identity, age, address, payment method and source-of-funds checks where required for security, compliance or account management.

You agree to provide documents or information reasonably requested for verification. Information may be reviewed using appropriate checks and may be retained in accordance with the Privacy Policy and applicable law. If requested verification is not completed, access to some or all services may be delayed, restricted or refused.

• Do not open or operate an account on behalf of another person.
• Do not allow another person to deposit, play or withdraw through your account.
• Do not attempt to bypass age, location, identity or security controls.
• Do not maintain more than one account unless the operator has expressly authorised it.
• Tell the operator promptly if any registration or account information changes.

3. Deposits, withdrawals and gaming activity

You should only deposit money that you can afford to lose. Deposits must be made using a payment method that belongs to you or that you are authorised to use. The operator may reject, reverse or review a transaction where it identifies a security, compliance, fraud or payment concern.

You are responsible for checking transaction details before confirming a deposit or withdrawal. Available payment methods, processing requirements, minimum or maximum amounts and any applicable charges may be shown on the website and can change. A request may require additional verification before it can be completed.

Withdrawals may generally be returned only to a verified payment method or through another method approved by the operator. The operator may require the completion of account checks before releasing funds. Where a transaction is disputed, unauthorised, reversed or connected with suspicious activity, the relevant balance or account may be reviewed.

Games must be used in accordance with the rules displayed for the relevant game. You are responsible for reviewing those rules before playing, including information about how outcomes are determined and how bets are settled. Unless a technical error or other issue requires investigation, completed game results and confirmed transactions will be treated as final.

The operator may pause a game, transaction or account where there is a technical fault, suspected misuse, a security concern or another legitimate reason. If an error affects a game, balance or transaction, the operator may take reasonable steps to correct the error and restore the position that would have applied without it. You must not knowingly benefit from an obvious error.

You must not use the website for unlawful activity, money laundering, fraud, payment abuse or any other improper purpose. You must not use automated tools, bots, software, scripts or technical methods designed to interfere with the website, gain an unfair advantage or disrupt another person’s use of the services.

4. Promotions, content and responsible use

Promotions, bonuses, free-play offers and other incentives are available only where specifically displayed and may be subject to separate terms. Those terms may include eligibility requirements, time limits, qualifying transactions, wagering conditions, game restrictions, withdrawal rules and maximum benefit provisions. You should read the full promotion terms before opting in or making a qualifying deposit.

A promotion may be changed, withdrawn or cancelled where permitted by its terms or where there is a reasonable concern about misuse, error, fraud or a breach of these Terms & Conditions. The operator may correct an obvious promotional error and may restrict access to an offer where a person is not eligible.

You must use the website respectfully and must not upload, transmit or distribute content that is unlawful, abusive, threatening, defamatory, discriminatory, invasive of privacy or harmful to other users. You must not attempt to introduce malicious code, interfere with website infrastructure or access areas that you are not authorised to use.

Planet 7 Casino is intended for entertainment. Gambling should not be treated as a way to make money, solve financial problems or recover previous losses. Set a budget before you play, keep track of your time and spending, and never gamble with money needed for living costs or other important commitments.

• Take regular breaks and avoid gambling when upset, tired or under the influence of alcohol or other substances.
• Do not chase losses or increase stakes because of a losing session.
• Use any available account controls, deposit limits, time reminders or self-exclusion options that suit your circumstances.
• Ask for support if gambling is affecting your finances, relationships, work, study or wellbeing.
• If you choose self-exclusion, do not attempt to create another account or access the services through somebody else.

5. Privacy, suspension and legal responsibility

Personal information is collected and used as described in the Planet 7 Casino Privacy Policy. This may include information needed to create and maintain an account, process transactions, verify identity and age, protect the website, prevent fraud, meet legal obligations and provide customer support. You should read the Privacy Policy to understand how information is handled and what rights may be available to you.

The operator may suspend, restrict or close an account where it reasonably believes that these terms have been breached, information is inaccurate, verification has not been completed, a payment or security issue has arisen, or continued access may create a legal, regulatory or operational risk. An account may also be closed at the player’s request, subject to any necessary checks and outstanding obligations.

If an account is closed, you must stop using the services and must not attempt to open or use another account without permission. Where appropriate, the operator may review transactions and account activity before determining how any remaining balance is handled. Nothing in these terms limits rights or protections that cannot lawfully be excluded under applicable Australian consumer law.

The website and its services may occasionally be unavailable because of maintenance, technical problems, internet issues, third-party services or events outside the operator’s reasonable control. The operator will take reasonable steps to maintain the website but does not guarantee uninterrupted availability, error-free operation or that every feature will always be accessible.

To the extent permitted by law, the operator is not responsible for loss caused by a player’s failure to protect account details, use of an unsuitable device or connection, inaccurate information supplied by the player, unlawful access, or reliance on information that has not been verified. These terms do not exclude liability where exclusion is not permitted by applicable law.

If you have a question or concern about your account, a transaction, a game result or these terms, use the support or contact features made available on the website. Provide enough information for the matter to be reviewed, but do not share your password or unnecessary sensitive information. Any dispute will be handled in accordance with applicable law and any process described in the relevant website policies.

If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not mean that the operator has waived its right to enforce it later.