Privacy Policy

Information Planet 7 Casino may collect

To provide an online casino account and support the safe operation of its website, Planet 7 Casino may handle different categories of personal information. The information collected can depend on the services used, the account activity involved and the information required for verification, security or legal purposes. Players should provide information that is accurate and keep their account details up to date.

Account and contact details

This may include a player's name, date of birth, residential or contact details, login information, account preferences and records of communications with customer support. It may also include information supplied when a player registers, updates an account, requests assistance or takes part in account-related processes. Login credentials are used to provide access to the account and should be kept confidential by the player.

Identity and verification information

A casino site may request identity and verification documents or other information needed to confirm a player's identity, age, location or eligibility to use particular services. This can include copies or details from identity documents, information used for address checks and records of verification outcomes. Such checks help prevent unauthorised account use, fraud, money laundering and other prohibited activity.

Payment and transaction records

Information about deposits, withdrawals, wagers, wins, losses, payment methods and related transaction activity may be recorded. Payment providers may process payment information under their own privacy notices. Where appropriate, a casino site may receive confirmation, transaction references or limited payment details rather than complete payment credentials. Transaction records help operate an account, resolve payment questions, identify unusual activity and meet record-keeping requirements.

Technical, device and cookie data

When a player visits or uses a website, technical information may be collected automatically. This can include an internet protocol address, browser type, operating system, device information, language settings, pages visited, approximate location, access times and information about how the site is used. Cookies and similar technologies may store preferences, support account functions, help maintain security and provide information about website performance.

How information may be used

Personal information may be used only for appropriate business, service, security and legal purposes connected with the operation of an online casino website. The particular use will depend on the information involved and the circumstances in which it was collected.

• To create, maintain and administer a player account, including processing registration details and account preferences.
• To provide casino services, process gameplay activity and manage deposits, withdrawals and other transactions.
• To verify identity, age, account ownership and eligibility, and to complete customer due diligence checks.
• To detect, investigate and prevent fraud, financial crime, collusion, account misuse, payment abuse and other prohibited or suspicious activity.
• To provide customer support, respond to questions, investigate complaints and maintain records of communications.
• To operate, maintain, test and improve the website, its features, systems and security controls.
• To personalise website settings or content where this is appropriate and permitted.
• To send service messages, account notices, security alerts and other communications necessary to administer an account.
• To send marketing communications where permitted and where the player has provided consent or another valid basis applies.
• To meet legal, regulatory, court, law-enforcement, tax, accounting and responsible gambling obligations that apply to the service.
• To protect the rights, property, security and safety of players, the website, service providers and other people.

Information may also be used to produce aggregated or de-identified statistics. These statistics are designed not to identify an individual player and may help with service planning, security analysis, performance measurement and website improvement. Planet 7 Casino does not need to use every category of information for every player. Information is generally handled in a way that is relevant to the purpose for which it was obtained.

Marketing choices

Players may receive promotional communications only where the relevant requirements for marketing are met. A player can withdraw consent to marketing at any time by contacting support@planet7casino.click. A player may also use an unsubscribe option included in a marketing message where one is provided. Withdrawing marketing consent will not normally stop essential service, account, security or transaction messages.

Sharing, security and retention

When information may be shared

Information may be shared with carefully selected service providers that help operate the website and provide related services. These providers may support hosting, information technology, identity verification, payment processing, fraud prevention, customer support, communications, security, analytics, accounting or professional advice. They should receive information relevant to the service they provide and may be required to protect it.

Information may also be disclosed where necessary to comply with a valid legal request, respond to a court or official process, meet legal or regulatory obligations, protect a player or another person, investigate suspected fraud or unlawful activity, or protect the security and integrity of the website. If the business structure or relevant services change, information may be transferred as part of a business transaction or service arrangement, subject to appropriate privacy handling.

Security measures

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These measures can include access controls, authentication procedures, monitoring, secure transmission and internal handling practices. No website, online service or method of transmission can be guaranteed to be completely secure. Players should use a strong, unique password, avoid sharing login details and contact support promptly if they suspect that an account has been accessed without permission.

International handling

Some technology, payment, verification, support or other service providers may process information in a country outside Australia. Where information is handled across borders, appropriate steps may be taken to protect it and to use it only for relevant service, security or legal purposes. The privacy protections in another country may not be identical to those in Australia.

Keeping information

Personal information is generally kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention and business records. Closing an account does not necessarily result in immediate deletion of every record. Some records must be kept for a period required by law, even after an account is closed. When information is no longer required, it may be securely deleted, destroyed, anonymised or otherwise handled in accordance with applicable requirements.

Cookies and your privacy rights

Cookies and similar technologies

Cookies are small files or similar technologies that may be placed on a device when a player visits a website. Some are necessary for core functions, such as remembering a session, supporting account access, maintaining security or keeping selected preferences. Other cookies may help understand website use, improve performance, remember settings or support relevant communications.

Players can manage, block or delete cookies through their browser settings. The available controls differ between browsers and devices. Disabling some cookies may affect website features, account functions or the way pages operate. Continuing to use a website with cookies enabled may allow the relevant technologies to operate in accordance with the choices and settings available on the device.

Requests about personal information

Subject to applicable requirements and reasonable identity checks, players may ask about the personal information held about them and how it is used. A player may request access to their data, correction of inaccurate or incomplete information, deletion of their data where deletion is available, or withdrawal of consent to marketing. A request should include enough information to identify the relevant account and clearly explain what is being requested.

1. Send the request to support@planet7casino.click.
2. State whether the request is for access, correction, deletion or withdrawal of marketing consent.
3. Provide the account details needed to locate the information, while avoiding sending unnecessary sensitive information.
4. Complete any reasonable verification step needed to protect the account and prevent an unauthorised disclosure.

A request may not always be actioned in full. For example, information may need to be retained for legal, security, fraud prevention, dispute resolution or transaction record purposes. Deleting some information may also affect the ability to maintain or provide an account. If a request cannot be completed, the reason may be explained where appropriate. Players may contact support@planet7casino.click if they have a privacy question, believe their information is inaccurate, or want to raise a concern about its handling.

Changes to this policy

This Privacy Policy may be reviewed and updated from time to time to reflect changes in the website, services, technology, legal requirements or privacy practices. The latest version published on the website will apply from its stated publication or update point. Players should check this page periodically for changes. Continued use of the website after an update may indicate that the revised policy has been read and understood.