Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Casino games are designed for entertainment, and outcomes are determined by chance or by the rules of the particular game. Previous results do not predict future results. A win does not mean another win is more likely, and a loss cannot be recovered by continuing to play.

Before you begin, decide how much time and money you are comfortable spending. Treat this amount as the cost of entertainment, in the same way you might budget for a meal, a film or another leisure activity. Only use money that is available after essential expenses have been paid. Never gamble with rent, mortgage payments, household bills, food money, savings, borrowed funds or money needed for other financial commitments.

• Set a spending limit before you play and do not increase it during a session.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from everyday spending where possible.
• Do not chase losses or increase stakes to try to recover money.
• Avoid gambling when you are upset, stressed, tired, angry or under the influence of alcohol or other substances.
• Do not borrow money, sell possessions or use credit to continue gambling.
• Remember that a game cannot be influenced by a previous win or loss.
• Keep your account details private and do not allow another person to gamble through your account.

In Australia, gambling is intended for adults. You must not use Planet 7 Casino if you are below the legal gambling age that applies to you, or if online gambling is not lawful in your location. You are responsible for checking the rules that apply where you live and for complying with them.

Tools to help you stay in control

Planning your gambling in advance can make it easier to remain within your boundaries. Depending on the services available to you, responsible gaming options may include deposit limits, spending limits, session reminders, time-outs, cooling-off periods, self-exclusion and account closure. These options are designed to help you pause or stop gambling, rather than to encourage further play.

Set limits before playing

Choose an amount that you can afford to lose and set a limit before making a deposit. Consider setting daily, weekly or monthly boundaries for both money and time. A limit should be based on your personal circumstances, not on a previous result or a target you hope to reach. Once a limit is reached, stop playing and do not try to work around it by using another payment method or account.

Take a break when needed

A time-out or cooling-off period can provide space to reflect on your gambling. During a break, avoid opening another account or using another service to continue playing. Use the time to review your budget, speak with someone you trust and consider whether gambling is still a suitable activity for you. If you want to stop permanently, ask about self-exclusion or account closure options.

Use self-exclusion

Self-exclusion is a formal request to prevent or restrict access to gambling services for a chosen period or, where available, indefinitely. If you decide that self-exclusion is appropriate, follow the available process carefully and provide any information required to identify your account. Self-exclusion works best when combined with practical steps such as blocking gambling websites, removing gambling applications, limiting access to funds and telling a trusted person about your decision.

Availability, duration and operation of responsible gaming tools may vary according to your location, account, platform and applicable requirements. If you cannot find the option you need, stop gambling and seek assistance through the available support channel before continuing.

Recognising when gambling may be a problem

Problem gambling can develop gradually. It is not defined only by the amount of money lost. The effect on your time, relationships, wellbeing, work and finances is also important. Consider your gambling carefully if any of the following statements apply to you:

• You spend more time or money gambling than you planned.
• You often think about gambling or feel restless when you are not playing.
• You chase losses or believe a big win will solve financial difficulties.
• You hide, minimise or provide misleading information about your gambling.
• You borrow money, use credit or miss bills because of gambling.
• You cancel plans, neglect responsibilities or lose interest in other activities.
• You gamble to escape stress, loneliness, anxiety, sadness or other difficult feelings.
• You feel regret, guilt, shame or conflict after gambling but continue to play.
• Your gambling affects a partner, family member, friend, workplace or study.
• You have tried to cut down or stop but have not been able to do so.

One warning sign can be enough reason to take a break and ask for help. You do not need to wait for a crisis, a large loss or serious relationship problems before speaking with someone. Support is confidential in many cases, and a qualified counsellor can help you understand your gambling, create a plan and address related financial or emotional concerns. You can ask for help even if you are unsure whether your gambling qualifies as a problem.

If you have lost money

Stop playing rather than trying to win back what you have lost. Chasing losses can increase the amount of money and time at risk. Review your immediate financial commitments, avoid further deposits and consider asking a trusted person to help you manage access to funds. If you are worried about debt, contact an independent financial counselling service or a suitable community support organisation in your area.

Check your habits regularly

A regular review can help you identify changes before they become serious. Look at how much time you spend gambling, how much you have deposited or lost, whether gambling affects your sleep or mood, and whether you are meeting your usual responsibilities. Keep a simple record if it helps you understand your behaviour. If the numbers or the impact concern you, take a break and seek independent support.

Getting support

If gambling is causing concern, support is available. You can begin by speaking honestly with someone you trust, such as a partner, family member, friend, doctor, counsellor or mental health professional. You can also contact an Australian gambling support service or use official health and community resources for information about counselling, financial advice and self-exclusion.

When seeking assistance, explain what is happening as clearly as you can. It may help to record how often you gamble, how much money you spend, whether you have borrowed funds, and how gambling affects your relationships or daily responsibilities. This information can help a support professional suggest suitable next steps. You can ask for help even if you are unsure what type of support you need.

Support for family and friends

Gambling can affect people close to the person who is gambling. If someone else's gambling is causing you stress, do not take responsibility for covering losses or managing the situation alone. Protect your own finances, avoid lending money for gambling and seek independent advice. A support service can help you set boundaries, plan a safe conversation and understand the options available to you.

Urgent concerns

If gambling has contributed to thoughts of self-harm, immediate danger, threats or violence, seek urgent help from emergency services or a crisis support service in your area. Your safety comes first. Move away from the gambling environment, contact a trusted person and do not remain alone if you feel at risk.

Our role

Planet 7 Casino can provide information about the responsible gaming options available through the service, but it cannot provide medical, psychological, legal or financial advice. Independent professional support is recommended where gambling is affecting your wellbeing, relationships or finances. Information on this page is general and should not replace advice suited to your personal circumstances.

Responsible gambling is an ongoing choice. Set boundaries before you play, respect those boundaries, take breaks and pay attention to how gambling affects your life. If gambling stops being enjoyable or becomes difficult to control, stop playing and seek support as soon as possible.